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Our FAQ section is a compilation of questions and answers that may benefit others as well. If you do not find what you are looking for, please submit an online form through our Contact page.


* FAST Transit Subsidy FAQs

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Carpool/Vanpool FAQs

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Commuter Check for Bicycling FAQs


Frequently Asked Questions

1) What is FAST Potomac Yard?

2) What is the FAST Transit Subsidy Program?

3) What is the Metroway Bus and will the subsidy work on the MetroRail?


4) How can I sign up for the FAST Transit Subsidy Program?


5) How many months will I receive the FAST Transit Subsidy?


6) How can I find the status of my application?


7) What is the deadline for me to submit my Transit Subsidy Registration Verification form?


8) When will the Transit Subsidy funds be available on my SmarTrip card?


9) How do I register my SmarTrip Card?


10) How can I find out if I am eligible for the FAST Transit Subsidy Program?


11) My Transit Subsidy does not appear on my SmarTrip card.


12) How do I change my SmarTrip Card number?


13) Can I get a replacement SmarTrip card?


14) Will unused Transit Subsidy funds rollover from month to month?


15) I am going out of town and will be unable to use the remainder of my subsidy funds. Is there anything I should do?


16) I am currently a member of the FAST Transit Subsidy program and would like to switch to the CommuterCheck for Bicycling program.



 

Answers


1) What is FAST Potomac Yard?

FAST Potomac Yard is a group led by Potomac Yard land developers working to reduce single-occupant vehicle trips to Potomac Yard while improving the efficiency of the area’s transportation infrastructure. FAST provides sustainable transportation services and benefits to employees, residents and visitors of Potomac Yard in order to reduce single-occupant vehicle trips onsite, improve the efficiency and capacity of the transportation infrastructure of Potomac Yard, and encourage a community that is desirable for people to live, work and play.


2) What is the FAST Transit Subsidy Program?

The FAST Transit Subsidy program is just one of the many unique programs offered by FAST. The Metroway Bus is the bus route that circles the Arlington Potomac Yard area with pick ups and drop offs at Camden/Eclipse, EPA, Crystal City VRE Station, Crystal City shopping district, Crystal City Metro station, and Renaissance/Residence Inn – Arlington Capital View. Other bus routes are also available from Arlington Potomac Yard – click here for more details. Your FAST Transit Subsidy will work on MetroBus and MetroRail.

FAST offers a $34 monthly subsidy to qualifying residents and employees of Potomac Yard who ride MetroBus or MetroRail to and from work. This subsidy is automatically loaded onto your SmarTrip card. During the FAST online registration process, you will be asked to provide the serial number located on the back of your SmarTrip card. If you don’t have a SmarTrip card and are a new registration with FAST, we can provide you with a SmarTrip card.


3) What is the Metroway Bus and will the subsidy work on the MetroRail?

Currently you can use your subsidy anywhere the SmarTrip card is accepted:
  • MetroBus and MetroRail
  • Loudoun County Transit
  • ART – Arlington County
  • DASH – Alexandria
  • Ride On – Montgomery County
  • DC Circular
  • CUE - Fairfax City
  • Fairfax Connector
The Metroway runs through Potomac Yard in route to the Crystal City Metro. There are two bus stops conveniently located in Potomac Yard to service the EPA headquarters, the Camden Apartment complex and the Eclipse Condominiums.


4) How can I sign up for the FAST Transit Subsidy Program?

There are two steps involved in signing up for the Transit Subsidy Program.

No paper registrations are accepted. You must complete the registration process online.

Step 1: In order to sign up for the FAST Transit Subsidy Program, you first need to become a member by creating a FAST profile on www.fastpotomacyard.com. During the registration process, you will be asked to select the FAST Transit Subsidy Program. Once you are member, you will be eligible to sign up for the Transit Subsidy by following the links found in the Members Area of your FAST profile.

Step 2: Now that you are a member of FAST Potomac Yard, you will need to complete the Transit Subsidy Registration form. This form is found in the Members Area from your FAST profile. Complete and submit the Fare Incentive Registration Form. By submitting the form, you agree to the Agreement and Waiver of Liability and will be prompted to print out the FAST Transit Subsidy Verification Form. The printed Transit Subsidy Verification Form then needs to be signed and verified before being submitted to FAST for review.


5) How many months will I receive the FAST Transit Subsidy?

The FAST Transit Subsidy registration is processed for a six-month period (depending on your eligibility). You do not need to complete a new registration form each month. Once you approach the end of the six-month period, FAST will attempt to send you a reminder email for you to Renew your FAST Transit Subsidy. In order to renew, you will need to log into your FAST profile and complete the steps to renew your FAST Transit Subsidy. After you complete the renewal form, the subsidy will be processed for another six months (depending on your eligibility). Therefore, you will only need to complete the Transit Subsidy registration process twice within a 12-month period.


6) How can I find the status of my application?

You can check the status of your FAST Transit Subsidy application by logging into your FAST profile and checking your personal profile for the status. If you see the word, “Approved,” you’re done. If you see the words “In Review,” it means we received your Transit Subsidy Registration Verification Form and are reviewing your information. We have a new feature where you can check on the receipt of your Transit Subsidy Registration Verification Form by logging into your FAST profile.

You can check back at a later time to see if the status changes from “In Review” to “Approved.” Just make sure you check your personal profile to see when your subsidy will begin.


7) What is the deadline for me to submit my Transit Subsidy Registration Verification form?

The deadline to complete the registration process for the Transit Subsidy is the 7th of the month. Your Transit Subsidy Registration Verification Form must be received by FAST on or before the 7th of the month. Forms received after the 7th will be processed for the next available period.


Deadline Subsidy Period
January 7 February - July
February 7 March – August
March 7 April – September
April 7 May – October
May 7 June – November
June 7 July – December
July 7 August – January
August 7 September – February
September 7 October – March
October 7 November – April
November 7 December – May
December 7 January – June



8) When will the Transit Subsidy funds be available on my SmarTrip card?

If approved, your Transit Subsidy funds will automatically load onto your SmarTrip card on the first day of month. This assumes, however, that you already completed the following:
  • You registered your SmarTrip card with www.smartrip.com at least 15 days before your subsidy begins on the 1st.

  • You used your SmarTrip card at least one time in the last two weeks leading up to your subsidy beginning on the 1st. This primes your card to accept the subsidy. If you do not complete this step, your subsidy will not be available on the 1st.

  • Your SmarTrip card that you are using for FAST Potomac Yard benefits only has FAST Potomac Yard benefits assigned to it. If you assign more than one benefit (for instance, a benefit you receive from your employer) to any one SmarTrip card, it will erase both benefits.

  • You do not owe any money (i.e. negative funds showing on your card) to Metro.

At the beginning of each month, just present your registered SmarTrip card to a bus farebox or rail target to pay your fare/fee as you normally would and your monthly benefits will be activated. This is referred to as Autoload – you must have the card properly registered with WMATA in order for the Transit Subsidy to load properly. (See “How do I register my SmarTrip Card?”)



The Top 6 Reasons Why Your Transit Subsidy Funds Aren’t Appearing on Your Card


What You Can Do



1. You did not use your SmarTrip card at least 1 time in the last two weeks before your benefit is scheduled to begin on the 1st of the month.

This action primes your card to receive your subsidy funds.


1. Use your card as soon as possible to prime your card. It may take 3-4 days after you prime your card for your funds to show up on your account.


2. The subsidy begin date is not what you think it is.

Your subsidy begin date is based on when FAST received your completed FAST Transit Registration Verification Form. See the chart above for more information.


2. Check your profile on FAST Potomac Yard.


3. You received/bought a new SmarTrip card and it is not the card registered with FAST


3. Please provide FAST with the new SmarTrip card number immediately so we can have your benefits transferred. You can check which card is assigned to FAST by logging into your account.


4. You did not register your SmarTrip card on www.smartrip.com by the 15th of the month prior to your subsidy beginning.


4. Register your card immediately at www.smartrip.com and call SmarTrip at 1-888-762-7874 to inquire about your benefits. You will also need to prime your card (see above). Missing these two steps will significantly delay your benefits.


5. You owe money to Metro (have a negative balance on your SmarTrip card.


5. Add funds immediately and follow up with a call to SmarTrip 1-888-762-7874 to make sure account is clear and ready to accept benefits.


6. You have more than one benefit assigned to your SmarTrip card (i.e. FAST Potomac Yard benefits and employer benefits)


6 .Ask to have your FAST Potomac Yard benefits transferred to a different SmarTrip account through the Contact Us feature.




9) How do I register my SmarTrip Card?

To register your SmarTrip card online, you'll need to create a SmarTrip account. You can also register your SmarTrip card by calling the customer service number found on the backside of the card.

Registering your SmarTrip Card is very important! Please make sure you properly register your SmarTrip Card with WMATA. FAST is not able to complete this step for you and your subsidy will not load if your SmarTrip card is not registered.


10) How can I find out if I am eligible for the FAST Transit Subsidy Program?

Contact FAST Potomac Yar prior to filling out the online registration form.


11) My Transit Subsidy does not appear on my SmarTrip card.

There are a few issues that may be affecting your ability to receive the FAST Transit Subsidy benefits. Please read the below carefully to determine a possible solution.
  1. Your SmarTrip Card must be registered with WMATA in order for you to receive your monthly subsidy. WMATA suggests that your card be registered no later than the 15th of the month prior to receiving your first benefit. Additionally, WMATA requests the card be used at least once in the last two weeks prior to your first benefit month. Please check your WMATA account to make sure that the card you have registered with FAST (as shown on your FAST Potomac Yard profile) is the same card you have registered with WMATA.

    1. For more detailed instructions on how to Autoload your SmarTrip card, please read this WMATA brochure on how to claim your Autoload Subsidy.

  2. You do not use your SmarTrip card regularly and more specifically, you did not use your card at least once within the last two weeks of the previous month. You will need to contact SmarTrip at 1-888-762-7874 or e-mail them at smartrip@wmata.com to have your benefits disbursed.

    For security reasons, FAST is not able to communicate to SmarTrip on your behalf.

  3. You receive an additional benefit from another entity (employer, etc.) and both benefits are registered under the same SmarTrip card number. If you receive a transit benefit from your employer or other outside agency, you will need a separate SmarTrip card for each transit benefit you receive. You cannot receive two different transit benefits on the same card per IRS guidelines. Additionally, under Federal Law, it is expressly prohibited to receive transit benefits from FAST and other agencies (including government agencies) that exceed the monthly federal statutory limits. For more information on transit benefits and federal statutory limits, please see Tax Advantages and the Law.

  4. If none of these situations apply and you still do not see your benefits on your SmarTrip card, you will need to contact SmarTrip at 1-888-762-7874 or e-mail them at smartrip@wmata.com. There could be an issue with your profile at www.smartrip.com (unrelated to your FAST Potomac Yard account).



12) How do I change my SmarTrip Card number?

FAST can easily transfer your subsidy to a new card. In the event that your need to transfer your subsidy, you must contact FAST. We can transfer any unclaimed, active subsidy funds from one card to another. Contact FAST here.


13) Can I get a replacement SmarTrip card?

Lost, damaged, or stolen SmarTrip cards must be reported to WMATA. In most cases, FAST is able to reassign the Transit Subsidy funds to a new card. Replacement SmarTrip cards will need to be purchased through WMATA. Cards may be purchased online or at a retail outlet stores. For more information on purchasing SmarTrip cards, click here. You will need to contact WMATA customer service for all other balance inquiries or transfers by calling 202-637-7000.


14) Will unused Transit Subsidy funds rollover from month to month?

No. Any unused money at the end of the month is returned to FAST Potomac Yard. This is why it is important for you to use your subsidy funds at the very beginning of the month in order to get the maximum benefit.


15) I am going out of town and will be unable to use the remainder of my subsidy funds. Is there anything I should do?

Yes! You can recycle these funds by contacting FAST prior to the date that you will be out of town. FAST will put a temporary suspension on your account to prevent your account from being deactivated. We will also send you a super nice gift as a token of our appreciated for recycling your unused subsidy funds.


16) I am currently a member of the FAST Transit Subsidy program and would like to switch to the CommuterCheck for Bicycling program.

In order to switch subsidy programs, your current Transit Subsidy must be up for renewal or have already expired. If you are in the middle of your six-month period, you will need to wait to switch programs until your Transit Subsidy has expired. If you believe you fit this criteria, please click here to be redirected to the Contact Us portion of the website to submit your request. If you are unsure of whether or not you qualify, please go to your profile page to check the expiration date of your Transit Subsidy.


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